Send Us a Message
Frequently Asked Questions
There are a number of payment methods you may choose from. We accept international credit cards - debit cards and local credit cards - debit cards. Another option is bank transfer.
You may pay via Master Card, Visa Card, American Express, Troy.
Because of pandemic we do not accept returns. During the pandemic we are doing our best to avoid from any risk so once you open the package due to health measures we can not accept the return. You may find more about our Refund and Return Policy.
For cancelation you may contact us before your order delivers. You may contact us via Whatsapp , Email or Contact Form.
For more you may check our Contact Us Page.
We use ice blocks in our delivery boxes. We also keep all delivery boxes in Icebox. Your order is delivered to your address in 2-3 hours (in Istanbul) by our courier so will not defrost before it is delivered to you. If you are outside of İstanbul the equipment we are using will protect the product more than 48 hours.
We will deliver to the following cities: Ankara, Antalya, Bursa, Çanakkale, Balıkesir, Edirne, Kırklareli, İzmir, Eskişehir, Kocaeli, Tekirdağ, Yalova, Sakarya , Bolu. The minimum order amount for cities outside of Istanbul is 599 TL.
We deliver your orders every day from Monday to Thursday. Normally, you should receive your order the next day. However, during this period there may be delays as cargo companies are very busy. If you have ordered frozen products on our website, they may defrost after 36 hours. The ice cassettes we use in your package protect your products for a maximum of 36 hours. If you ordered outside of Istanbul, you are entirely responsible for tracking your order. The day after you receive your order tracking code from us, you should call the cargo company branch and check whether your order can be delivered. If necessary, you should go and get your package yourself from the cargo branch. If for some reason your order is delayed and the products have defrosted, never refreeze. Keep them in the fridge and consume within 48 hours. You can also put them back in freezer after cooking. If you haven’t ordered frozen products, you should not have any problems for up to 48 hours. Ogustos can not accept any liability if products defrost due to unforeseen delays with the cargo company.